Shipping Policy

SHIPPING & PICK-UP OPTIONS

PLEASE NOTE THAT WE CANNOT GUARANTEE A SPECIFIC DELIVERY DATE. ALL CARRIERS HAVE REMOVED DELIVERY GUARANTEES DURING THE PANDEMIC.

WE CANNOT SHIP TO PO BOXES.

Shipping deadlines

• Mail orders are shipped out typically 1-2 business days after ordered (depending on transit times - see map below for the transit time to your area). Orders are NOT sent out same day. We do not ship on weekends.
  
  • 1 Day shipments are shipped Monday-Thursday (orders after 3:00 PM on Wednesday will be shipped out the following Monday.
  • 2 Day shipments are shipped Monday – Wednesday (orders after 3:00 PM on Tuesday will be shipped out the following Monday.
  • 3 Day shipments are shipped out Monday and Tuesday (orders after 3:00 PM on Monday will be shipped out the following week.
  • 4 Day shipments are shipped out on Mondays
• Please click here for the estimated transit map to help determine when you should order if you want your package to arrive on a specific date. We will ship your order 1 – 2 business days after ordered.

Free Shipping

• Orders shipped within the state of Wisconsin qualify for free shipping with an order of $25.00 or more.
• Orders shipped to the other 47 contiguous states will qualify for free shipping with orders of $35.00 or more.
• Please note the use of a coupon may drop your order below the free shipping minimum and you will be charged for shipping.

Home Delivery

• Milwaukee area local home delivery orders will arrive within 1-2 business days. Only available for residents of Milwaukee, Ozaukee and Waukesha counties! We do not deliver on weekends.

Pickup at the bakery

• Orders MUST include date and time of pick up in the order notes section. Orders without this information will be processed within 1-2 business days and we will not be able to accommodate pick-up requests after that time frame.
• 24-hour notice is required for pickup orders as every pretzel is backed fresh to order.
• Pick up orders Monday - Friday from 8:00 AM – 4:30 PM.
• We are not open for pickups on weekends.

MULTIPLE SHIPPING ADDRESSES

• Unfortunately, our system cannot combine multiple addresses under one order. Orders to multiple addresses require an individual order for each shipment or delivery. Thank you for understanding!

• View ingredients and allergen information here
• Pretzels are always baked and shipped fresh on the same day. Products are never shipped frozen. 
• PRETZELS MUST BE CONSUMED OR FROZEN THE DAY THEY ARRIVE. While we strive for excellent customer service, Milwaukee Pretzel cannot be responsible for spoiled product resulting from improper storage.