Frequently Asked Questions

Got a question about our pretzels? Check out our FAQ sections below and if you can't find what you are looking for please reach out to help@milwaukeepretzel.com.

Shipping & Pick-up

When do orders ship out?

We only ship orders during the week for same week arrival. Please refer to the map below and the follow schedule to see when your order will ship.

  • 1 Day shipments are shipped Monday-Thursday. One day shipments must be placed by 12:00 PM on Wednesdays to go out the same week. Orders placed after will go out the following week.
  • 2 Day shipments are shipped Monday – Wednesday. 2-day shipments must be placed by 12:00 PM on Tuesdays to go out the same week. Orders placed after will go out the following week.
  • 3 Day shipments are shipped out Monday and Tuesday. California will now only be shipping on MONDAYS. Three day shipments must be placed by 12:00 PM on Mondays to go out the same week. Orders placed after will go out the following week.
  • 4 Day shipments are shipped out on Mondays only. Four day shipment orders are due by 12:00 PM on Sundays to go out that week.

Do orders go out the same day they are placed?

No. We bake fresh to order which means we need at least 24 hours notice. Orders are shipped the day they are baked per the schedule above to ensure they arrive with peak freshness. If you need expedited shipping please select the appropriate upgraded shipping option at checkout.

Can I ship to multiple addresses in one order?

No. Each individual address needs their own order.

What is your free shipping minimum?

Free shipping is available on all orders with a minimum $40 purchase to the 48 contiguous states. Free shipping minimum applies to one order going to a single address. We cannot send to multiple addresses in one order.

Pick up

Can I place an order to pick-up?

Yep! You can place an order to pick-up at our bakery free of charge.

What are your pick-up hours?

Orders are available for pick-up Monday through Friday from 9am - 5pm. We are not open for pick-ups on weekends.

Ingredients

TWISTS, BITES, STICKS

Ingredients: Enriched Wheat Flour (flour, malted barley flour, niacin, reduced iron, thiamine mononitrate, riboflavin, folic acid), Water, Butter (cream, natural flavor), Rye Flour; Contains less than 2% of the following: Salt, Malt Powder, Yeast, Dough Conditioner (wheat flour, calcium sulfate, salt, enzymes), Sodium Hydroxide.

CONTAINS: Milk, Wheat

BUNS

Ingredients: Enriched Wheat Flour (flour, malted barley flour, niacin, reduced iron, thiamine mononitrate, riboflavin, folic acid), Water, Butter (cream, natural flavor), Sugar; Contains less than 2% of the following: Salt, Yeast, Dough Conditioner (wheat flour, calcium sulfate, salt, enzymes), Sodium Hydroxide.

CONTAINS: Milk, Wheat

Product

Are the pretzels shipped frozen?

No. We ship all of our products fresh the day they are baked. All products are shipped within their freshness window. Please follow enclosed instructions upon delivery.

What happens if I experience a shipping delay or there is an issue with my pretzels?

Please reach out to us within 48 hours of getting the product to start a damage claim.

Heating & Storage

How do I store the pretzels?

All pretzels should be frozen upon delivery if you do not plan on eating them that day. Our products are preservative-free so freezing is a must. All products come in freezer safe bags that can go right into the freezer.

How do I reheat the pretzels?

STEP 1: Remove pretzels from plastic bag.

STEP 2: Preheat oven to 425 degrees F.

STEP 3: Lightly mist or spray pretzel with water (butter or beer work too!) and gently sprinkle on the provided pretzel salt.

STEP 4: Place the pretzel directly on your oven's baking rack or place them on a baking pan.

STEP 5: Bake time is dependent on ovens and pretzel size. Times will vary given your oven.

From thawed:

Bites, 3oz and 5oz: 2-4 minutes

16 oz: 4-7 minutes

From frozen:

Bites, 3oz and 5oz: 3-4 minutes

16 oz: 6-8 minutes

The best way to know if you pretzel is "done" is by gently pressing into the pretzel. When the pretzel is lightly crisp on the outside and soft and airy on the inside, that's when you know it's at the perfect state to pull and cool.

STEP 6: Enjoy!

Contact

Who can I reach out to with questions about my online order?

Please send an email to help@milwaukeepretzel.com with any questions or concerns regarding your order and we will get back to you as quickly as we can.

Who can I reach out to with questions about wholesale?

Please reach out to us at sales@milwaukeepretzel.com and we'll get the conversation started!